Why do property managers have issues with their security guards? Well the answer to that question may be either complicated or simple. There are numerous factors that can contribute to the difficulties that a property manager may have with his security guards including whom the security guard company is, regulations regarding security guards, budgetary constraints, the safety requirements at the property in question, the property manager’s clients, as well as the processes and procedures for security guard vendors to name just a few. As being a property manager you can control a few of these factors, while the others you can only accept. Of such factors, the simplest to control are definitely the processes and procedures you establish for your security guard company. These processes and operations can alleviate 80 to 90% of the challenges that you encounter.
Many property managers believe that it is the duty in the security guards tacoma wa to make sure that the amount of service which they provide remains in a high level. In reality, lots of the issues with security officers start out with this erroneous belief. Although no one would dispute the fact that a vendor should supply the best service that they are competent at providing, one must recognize that security officer companies are an especially unique form of vendor. Most vendors provide you with a service that is certainly usually pretty easy to verify once the job will be well done. As an example, in the event you employ a landscaper and also you notice that the grass is unevenly cut, then your landscaper is not really carrying out work well. But with most guard companies, the amount of service that they provide is usually not easily discernible. Are they hiring qualified employees? Do they train their guards adequately? What sort of supervision do they provide? Fortunately, most security guard companies do a good job at providing adequate service to the majority of their clients. In fact, with many security officer contracts, the amount of service initially meets and often exceeds the property manager’s expectations. Unfortunately, in a number of these cases a gradual decline in the caliber of services generally seems to occur over time. Some property managers believe that this decline in quality is to be anticipated with guard companies, when the truth is that it must not be expected.
The simplest to correct of the four (4) is definitely the feedback that is certainly provided to the protection guard company. Irregular feedback for your guard company often means missed opportunities for incremental increases in efficiency. Should you be a house manager who is on-property daily, the depth of feedback that one could provide in your security officer company is probably fairly substantial when assessing the protection guards which you see when you are there. You will see whether the guard is within uniform, when the guard knows how to do the job, and the guard’s customer support skills. The question then becomes, how would be the guards performing after 5pm and on the weekends, throughout the hours that you will be not there? Are you currently still obtaining the same amount of service? For property managers who definitely are not on property daily, this inquiry is even more significant.
Usually, property managers rely heavily on the input from their clients concerning the performance of security over these off hours. The feedback that is provided by a property manager’s clients may well be probably the most significant feedback that can be given, sometimes even more important or revealing compared to the property manager’s. Quite often, this feedback is simply captured periodically and is also usually element of a bigger client survey. But as this feedback is really important, both guard company and also the property manager should begin a formal process to regularly solicit this sort of client feedback.
Like off-site property managers, guard company supervisory personnel are not always on-property with the guard, so seeking regular client feedback should always be a continuous part of the service that any security guard company provides. Typically, with many guard companies there is a field supervisor or other management level employee that randomly checks on the guards through the guard’s shift. As the field supervisor is on-property they must be talking with your customers to ascertain if you can find wfexud comments or suggestions for boosting the service that they are providing. Each guard company also needs to establish a process to receive comments or suggestions from you and or your clients, when something goes well or, moreover, when something goes poorly. Additionally, those comments and suggestions and then any ensuing corrections or alterations in service needs to be compiled in to a report and tracked. This report should then be provided to the property manager monthly as part of the overall security service.
Based on this report of client feedback, property managers will have an actionable report that they as well as the security guard company are able to use to make alterations in personnel or procedures to keep up a high degree of service. Property managers should also contemplate providing an abbreviated version of this report for their clients to make sure they know that their concerns are now being heard and addressed. If these processes tend not to exist, then your security guard clients are missing opportunities to increase the service they are providing.
Typically when service quality actually starts to decline, your customers spot the change and will definitely offer understanding of the situation. It happens much too often that the security officer actually starts to show poor performance traits that when corrected in a timely manner could eliminate future problems. Your customers can, and really should be, your eyes and ears when it comes to monitoring your security officer agency, because the more feedback which is given, the more that you will be in a position to judge the weaknesses and strengths in the services that you are receiving. So engage your customers while keeping them engaged in defining your amount of security service.